Return & Refund Policy

Return & Refund Policy At CottonFair, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we will review your concern and help resolve the issue in accordance with this policy and applicable consumer protection laws in Bangladesh. Eligibility for Returns or Exchanges You may request a return or exchange if: - You receive a product that is different from what you ordered. - The product arrives damaged or has a manufacturing defect. - You receive the wrong size or colour compared with your confirmed order. - Your order is incomplete or contains a missing item. Please contact us within 48 hours of receiving your order to report a problem. We recommend checking your parcel as soon as possible after delivery. Conditions for Returns To help us review your request, please ensure that: - The product remains unused, unwashed, and in its original condition. - Original tags, packaging, and any included accessories are retained where applicable. - You provide your order details and clear photos or videos showing the issue, if requested. - The return or exchange request is approved by our customer support team before the product is sent back. These conditions do not limit any rights you may have under applicable law. Items Not Normally Eligible for Return We generally cannot accept returns for reasons such as a change of mind, an incorrectly selected size, or a preference change after an order has been fulfilled, unless an exception is approved by CottonFair or required by applicable law. Products that have been worn, washed, altered, damaged through misuse, or returned without the required original components may not qualify for a voluntary return or exchange. Size and Colour Exchange If you wish to exchange an item because of a size or colour preference, please contact us first. Exchanges depend on product availability and approval. For combo offers, the return or exchange of individual pieces may affect the eligibility of the remaining items for the original promotional price. Our team will explain the applicable terms before processing your request. Refund Policy If a return is approved and a refund is appropriate, we will arrange the refund through an available and suitable payment method. - Prepaid orders: Refunds will generally be issued through the original payment method where possible. - Cash-on-delivery orders: We may request suitable payment details to process an approved refund. - Incorrect, damaged, or defective products: Refund or replacement options will be assessed according to the circumstances and applicable law. Once approved, refunds will be processed within a reasonable period. The actual time for the funds to appear may depend on the payment provider or financial institution. We will communicate any applicable processing timeline when confirming your refund. Delivery Charges for Returns If the return is due to an error on our part, such as an incorrect, damaged, or defective product, we will explain the appropriate return-delivery arrangements. For other approved return or exchange requests, the customer may be responsible for applicable return-delivery charges, where permitted by law and communicated in advance. Order Cancellation If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible before the order is dispatched. Once an order has been shipped or delivered, the applicable return and refund terms will apply. How to Request a Return or Refund Please contact our customer support team with the following information: 1. Your name and order details. 2. The product you wish to return or exchange. 3. A clear explanation of the problem. 4. Photos or videos, where relevant. WhatsApp: 01609-653541 Website: https://cottonfair.net/ We will review your request and guide you through the next steps. Policy Updates CottonFair may update this policy as needed. Any changes will be published on this page. Nothing in this policy is intended to exclude rights or remedies that cannot legally be excluded under applicable law.